Articles

 Can I upgrade to another package?

If you are interested in upgrading your exascale package please contact our sales team at:...

 How do I recover my MyAccount password?

MyAccount passwords can be recovered by using the "Recover Password" link found at the bottom...

 I've had no emails from you?

In some rare cases your ISP or email provider will mark our emails/invoices as SPAM. If your...

 Late payments

If you are are going to make a payment late, we advise you contact us three days prior to your...

 PayPal Subscriptions

All services purchased from Exascale using PayPal to pay will setup a PayPal subscription, this...

 Payment methods Exascale Accept

We currently accept PayPal, All major Credit / Debit Cards, Cheque and Bank Transfer.  If...

 When can I cancel my service with Exascale

Customers may cancel their account at any time outside of their contractual period, with at least...

 Where are your Terms & Conditions located?

Our terms and conditions can be found at;http://www.exascale.co.uk/legal/terms-of-service

 Why has my account been suspended?

If you are receiving an "Account Suspended" page when trying to access your site, it could be...